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Shipping Policy
MyDrop24.com
This Policy forms part of our Terms of Service.
1
Overview

After an Item is revealed, you may be able to:

  • Request shipping (subject to availability, destination restrictions, and these rules).
  • Exchange the Item for Withdrawable Balance (if available for that Item).
2
Shipping Eligibility

Shipping availability depends on:

  • Destination country and carrier restrictions.
  • Item category (size, weight, restrictions).
  • Supplier availability and lead times.
  • Compliance requirements (including verification where applicable).

We may decline shipping for certain destinations or items.

3
Address Details & Contact Information

You are responsible for providing accurate shipping information, including:

  • Full recipient name.
  • Complete address (including postal code).
  • Phone number where required by carriers.

Incorrect details can cause delays, returns, or loss. Additional fees may apply for address correction or re-shipping.

4
Processing Times & Delivery Estimates

Processing and delivery times are estimates and may vary due to:

  • Supplier handling and sourcing.
  • Carrier capacity.
  • Customs processing.
  • Peak periods and holidays.

We do not guarantee delivery dates.

5
Shipping Costs

Shipping fees (if applicable) are shown when you request shipping. Costs can depend on:

  • Destination.
  • Weight and dimensions.
  • Item category and declared value.
  • Carrier service level.
6
Customs, Taxes & Import Restrictions

Unless stated otherwise:

  • You are responsible for customs duties, VAT, import taxes, brokerage, and handling fees.
  • You are responsible for ensuring the Item can be legally imported into your country.

If customs rejects, seizes, or delays an Item due to local restrictions, missing information, or prohibited goods, we are not responsible for the outcome.

7
Tracking & Delivery Confirmation

Where available, we provide tracking information after dispatch. Delivery is considered completed when:

  • The carrier confirms delivery to the provided address, or
  • The shipment is marked delivered by the carrier's systems.
8
Failed Delivery, Returns to Sender & Storage Fees

If a shipment is returned due to:

  • Incorrect address.
  • Failed delivery attempts.
  • Refusal to pay customs fees.
  • Refusal of the delivery.

We may offer re-shipping (fees may apply) or other remedies consistent with our Returns & Refunds Policy and applicable law. Carrier storage or return fees may be deducted from any remedy where permitted.

9
Damages, Wrong Items or Incomplete Shipments

If the delivered item is materially damaged, incorrect, or incomplete, contact support within 48 hours of delivery with:

  • Photos of the packaging and item.
  • Tracking number.
  • Description of the issue.

Do not send items back without written authorization from support.

10
Verification Holds (KYC/AML)

We may require identity verification before shipping in certain cases (e.g. high-value items, risk flags, or legal obligations). If verification is required and not completed, shipping may be delayed or cancelled.

11
Force Majeure

We are not liable for shipping delays or failures caused by events outside our reasonable control, including carrier disruptions, customs delays, strikes, and natural disasters.

12
Contact
[email protected]
Questions About Shipping?

Contact our support team and we'll help you as soon as possible.

[email protected]
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